What is the purpose of this notice?
To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR)
What we need
Lockwood Estates Ltd will be what's known as the 'Controller' of the personal data you provide to us. We only collect basic personal data about you which does not include any special categories of the personal information about you (known as Special Category data). This does however include name, address, email, telephone number, financial information (payment information such as debit/credit card).
Why we need it
We need to know your basic data in order to process your accommodation booking, provide goods and services to you. We will not collect any personal data from you we do not need to provide and oversee this service to you.
What we do with it
We only ever use your personal data with your consent, or where it is necessary; to enter into, or perform, a contract with you
- to comply with a legal duty
- to protect your vital interest
- for our own lawful interests, provided your rights don't override these
In any event, we'll only use your information for the purpose or purposes it was collected for (or for closely related purposes).
We may process personal information for certain legitimate business purposes, which include some or all of the following;
- where processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers to identify and prevent fraud
- to enhance the security of our network and information systems
- understand how people interact with our websites
Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times.
When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interest do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish. Please bear in mind that if you object this may affect our ability to carry out the above tasks to your benefit.
Where we keep it
We are based in the UK and we store our data within the EU. Some organisations which provide services to us may transfer personal data outside the EU, but we will only allow them to do if your data is adequately protected.
Any payment transactions will be processed by a third party service provider. Our provider for the processing is Worldpay and use of Worldpay will be subject to the terms and conditions of Worldpay in force from time to time and will be subject to such encryption and security protocols as they may from time to time operate.
For example some our our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we will allow this as we are certain personal data will be still adequately protected (as Microsoft is certified under the USA's Privacy Shield scheme).
You have the right to obtain the erasure of your personal data from our systems, providing that we are not under any duty or legal obligation to preserve that data (in whole or in part). You may request that we remove your personal data from our systems by contacting us at Lockwood Estates Ltd, Scampton House, Scampton, Lincoln LN1 2SF
Access to Information
The General Data Protection Regulations (GDPR) give you the right to access personal information that we hold about you. Your right of access can be exercised in accordance with the regulations by contacting us at Lockwood Estates Ltd, Scampton House, Scampton, Lincoln LN1 2SF